Online businesses selling products are required to present their product return policy and refund policy.
This is important in order to comply with consumer protection regulations. It avoids claims by customers that are not satisfied with products they purchase.
Please note that many websites dealing with sale of physical goods establish a refund policy as a separate document. This normally includes more instructions and information on the procedures for returns and refunding.
The explanations and information provided herein are only general explanations, information and samples. You should not rely on this article as legal advice or as recommendations regarding what you should actually do. We recommend that you seek legal advice to help you understand and to assist you in the creation of your refund/return policy.
WATCHH offers a flexible cancellation, returns and exchange policy. Cancellations can be made within 24hrs of the order. Please contact email@example.com to confirm the cancellation.
All returns must be initiated within 7 days of the original delivery and then the item must be returned back to WATCHH within a further 7 days of making the returns request. Any returns made outside these timescales may only warrant the customer to receive a credit note.
All items must be returned unworn, unaltered and undamaged in any way from their original condition, with all included packaging, tags, stickers, plastic/protective covering, papers and identifications cards, to qualify for a refund or exchange. Worn or altered watches/products will not be accepted for a refund or exchange.
WATCHH will not be responsible for any international import duties and local taxes for international returns. Customs refusal will receive their full refund minus the cost of return shipping. Refunds will be distributed after the return has been fully processed.
All refunds may take up to 15 business days to process once the item has been returned.
To return or exchange your watch, please log into your account or contact firstname.lastname@example.org to begin the return process.